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Cash On DeliveryRelated Items
Eligible products may be returned within 14 days from the date of delivery. Items should generally be unused, unopened, and in their original condition with original packaging, labels, accessories, and any included materials.
Products that arrive damaged, defective, incomplete, or different from the item ordered may qualify for a return or replacement. Customers should report the issue as soon as reasonably possible after delivery.
Certain products may not be eligible for return because of their nature, including opened, used, altered, personalized, perishable, or hygiene-sensitive products where applicable. Products specifically identified as non-returnable are excluded unless they arrive damaged, defective, or incorrect.
Return requests must be submitted within 14 days of delivery through the available return-request process. You may be asked to provide your order details, the reason for the return, and photographs or other information required to evaluate the request.
Every return request is subject to review. Approval depends on the product condition, applicable eligibility requirements, reason for return, and information provided during the review process.
Once an eligible return is approved, collection may be arranged through an authorized courier or logistics partner. Customers should securely package the product and keep it ready for collection according to the provided instructions.
Returned products must meet the applicable condition requirements. Missing accessories, damaged packaging, signs of misuse, alterations, or excessive wear may affect eligibility for a return, replacement, or refund.
Returned products may be inspected after collection and receipt at the designated processing facility. A refund or replacement will be confirmed only after the applicable inspection requirements have been satisfied.
If an item is confirmed to be damaged, defective, or incorrectly supplied, a replacement may be offered where the same product is available. If a replacement cannot be provided, an eligible refund may be considered.
Refunds are issued only for returns that have been approved after the applicable review and inspection. The refundable amount will be determined according to the applicable return conditions and order details.
Since all purchases are made using Cash On Delivery, there is no online payment transaction to reverse. Approved refunds may be processed through a supported bank transfer, UPI, wallet, or other available non-cash refund method.
Courier and return-pickup personnel are not authorized to provide cash refunds. All approved refunds must be processed through the designated refund procedure after verification.
Approved refunds will generally be initiated within the stated processing period after completion of the required inspection. The time required for the funds to become available may vary depending on the selected refund method or financial service provider.
Collection timelines may vary due to courier availability, incorrect collection information, weather, service disruptions, or other circumstances beyond reasonable control.
Customers are responsible for making the approved return available at the agreed collection location. Repeated failed collection attempts or an unavailable package may delay the return process.
Exchanges may be available for eligible products depending on inventory and product condition. Where an exchange is unavailable, an eligible refund may be processed instead.
Products purchased as part of a bundle, promotion, discount, or special offer may be subject to additional return conditions. Complimentary or bundled items may need to be returned with the original order where applicable.
Cancellation may be possible before an order is dispatched. Once an order has entered the shipping or delivery process, cancellation may no longer be available and the applicable return procedure may need to be followed.
Because orders are fulfilled using Cash On Delivery, repeated refusal or abandonment of confirmed orders may result in restrictions or limitations on future Cash On Delivery orders.
This Return & Refund Policy may be updated periodically to reflect changes in products, services, operational procedures, or applicable requirements. The latest version published on the website will apply to eligible requests.
Submitting a return request does not automatically guarantee approval. All returns, replacements, and refunds remain subject to the eligibility, inspection, and verification requirements described in this policy.